Technical support

We deliver world-class leading waste solutions, that are backed up by our experienced after-sales support team. This support is available to any customer no matter where you are in the world.

If you have any queries or need help with a product, then please fill your details in on the form located on this page. We always aim to respond to you within 24hrs (excluding weekends & national holidays). Once your support ticket is received and viewed by our technical team, we will contact you and assist you with any queries or issues you may be facing.

If you are looking for spare parts or servicing packs for your machine then please check our Incinerator Parts page.

Customer Support

Our support team is available during normal working hours to provide operational and technical support to you by telephone and email.

MON - FRI 8am – 5pm (GMT time)

Our standard SLA is:

  • To respond to all customer support emails within 24 hours.
  • Calls will be answered immediately where possible - or called back within 24 hours (depending on location).

Ask our sales team for further information and pricing options.

Email: | Becoming a Distributor - Application