Can we Help? - Technical Support

We take our after sales support very seriously and have a dedicated team to provide support to our customers around the globe.

Once we have your query we guarantee to respond to your requirements within 24 hrs, one of our technical help team will contact you and assist fully. If you are looking for spare parts or servicing packs please check our Incinerator Parts page.

Customer Support

Our support team is available during normal working hours to provide operational and technical support to you by telephone and email.

Standard Support Premium Support*
MON - FRI 8am – 5pm 24 hours a day
SAT - SUN CLOSED 24 hours a day

Our standard SLA is:

  • To respond to all customer support emails within 24 hours. (unless on the 24/7 plan)
  • All calls will be answered immediately where possible - or called back within 24 hours (unless on the 24/7 plan)

In the case of an emergency – you can raise an URGENT SUPPORT REQUEST here and it will be considered a priority.**

*24/7 Premium Support Available - ON REQUEST
Ask our sales team for further information and pricing options.


Becoming a Distributor - Application


Below are just a few of the useful guides we have available for all users of our machines. They cover a wide range of subjects from optional operation to the most effective way to handle your waste.

A Guide to Incinerator Operation
Medical Waste Handling

Inciner8 Head Office Location Map